This Policy explains when and why we collect personal information about people who visit and use our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to firstname.lastname@example.org
Who are we?
Broadway Living is a developer of quality, desirable homes in the London Borough of Ealing. We also own properties which we rent out, acting as landlord in this instance and sell properties under our brand name but on behalf of the London Borough of Ealing (“Ealing Council”). We are wholly owned by Ealing Council. Broadway Living is a company registered in England (no 8961320). The registered address is 4th Floor, Perceval House, 14-16 Uxbridge Rd, W5 2HL.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about our projects and services by submitting a contact form or by emailing us directly.
We may also collect information from tenants who submit information within the tenant login area, for example payment data for paying rents and requests for repairs.
What type of information is collected from you?
Submitting a form/email
The personal information we collect might include your name, email address, phone number, the projects/properties you’re interested in and any additional information you provide in the message box or via email.
Browsing the website
By viewing and using the website we may collect your computer’s domain name and IP address indicating where your computer is located on the internet, and information regarding what pages are accessed and when.
Accessing the tenant login area
By using the tenant login area we may collect:
- your www.broadwayliving.co.uk/ user ID and password (if applicable)
- any account-preference information you provide us
- your computer’s domain name and IP address, indicating where your computer is located on the Internet
- session data for your login session, so that our computer can ‘talk’ to yours while you are logged in
- Information you add to the area, for example payment information for paying your rent, details about repairs you request
How is your information used?
Website users/Persons interested in our properties:
We will use your information to:
- Send you details of the properties you may be interested in
- Phone you about properties you may be interested in
- to carry out our obligations arising from any contracts entered into by you and us (for example if the relationship progresses to a tenancy or purchase of one of our properties – see below under ‘Tenants’);
- Notify you of changes to our services or policies
We will use your information to:
- Administer your tenancy with us and carry out our contractual obligations including collecting rent and arranging repairs.
- Provide you with and administer the tenancy login portal where you can request repairs, view tenancy documents and send messages.
- Notify you of changes to our services or policies.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Sharing data with Ealing Council
Where we are working on behalf of the Council, we will be required in certain circumstances to share your data with them. For example, we will pass relevant details to the Council for the purpose of the Council administering Council tax. We recommend that you read the Council’s own Privacy Notices to ensure that you are familiar with how they will be processing your data.
Third Party Service Providers working on our behalf:
We may pass/allow access to your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to send you the requested mailings and to deliver property management services to you). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.
Please be reassured that we will not release your information to third parties beyond our contractual relationships used to deliver our core services for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
External data storage sites – We may store your data on servers provided by third party hosting vendors with whom we have contracted.
Legal basis for processing your data
Consent: By submitting a request for information on our website or emailing us for information about our properties or projects, you have consented for us to process your data for this purpose. If you have requested information from us about any of our properties or projects, you have a choice about whether or not you wish to continue to receive information from us. If you no longer wish to receive direct marketing communications from us or our partners about our projects and properties, then please follow the instructions to unsubscribe on our communications or contact us directly at email@example.com
Processing is necessary for the performance of a contract: We are legally entitled to process your data as we have a contract (tenancy) with you (as a tenant) and we need to process your personal data to comply with our obligations under that contract.
How you can access and update your information
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: firstname.lastname@example.org, or write to us at: 4th Floor, Perceval House, 14-16 Uxbridge Rd, W5 2HL. Alternatively, you can telephone 0208 825 5005
You have the right to ask for a copy of the information Broadway Living holds about you and you can do so by using the contact details above.
Security precautions in place to protect the loss, misuse or alteration of your information
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
Use of ‘cookies’
It is possible to switch off cookies by setting your browser preferences. Turning cookies of may result in a loss of functionality when using our website.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
Your privacy responsibilities
To help protect your own privacy, be sure:
- not to share your user ID or password with anyone else;
- to log off the Broadway Living Web site when you are finished;
- to take customary precautions to guard against “malware” (viruses, Trojan horses, bots, etc.), for example by installing and updating suitable anti-virus software.
18 or Under
We are concerned to protect the privacy of children aged 18 or under. If you are aged between 13 and 18‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
You must be at least 13 years old to use Broadway Living‘s Web site(s) and service(s). Broadway Living does not knowingly collect information from children under 13. (See the UK Children’s Online Privacy Protection Act.)
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services (for example the tenants login area, or send/receive email to/from us) while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Review of this Policy
We keep this Policy under regular review and you are encouraged to check it regularly when using out website. This Policy was last updated in May 2018.
Questions or comments?
Thank you for choosing Broadway Living